Take ownership
We learn the hosting, codebase, plugins, integrations and the way your team currently uses the site.
Website support & ongoing development
Keep your website working.
Know who to call when it does not.
Website care from£375/year
If something has broken or your site needs regular care, we can help. You will speak to someone who knows the setup and can handle future changes too.
SUPPORT MINDSETDiagnose first. Fix the cause. Improve what comes next.
No unnecessary rebuild just because the website is unfamiliar.
Support from someone who knows your site
The longer we know the website,
the faster we can help.
Good support means knowing the site, its history and the parts your business relies on. That helps us fix problems and plan useful improvements.
Stabilise
We deal with the annoying issues first: updates, errors, email delivery, performance, broken forms and compatibility.
Improve
Once the basics are reliable, we can improve pages, conversion journeys, reporting, content workflows and admin.
Keep context
You have someone who already understands the history when the next problem or idea arrives.
Clients we supportHenning LudvigsenAlready HeardMondo MuliaEnd EcocideInherited a problem site? Start with Website Rescue →
A simple way to get ongoing help
Support from £375/year.
For smaller sites, annual care gives you a dependable person to call for routine maintenance and technical help. If you need regular development, ecommerce support or faster turnaround, we can put together a plan for more regular help.
ANNUAL WEBSITE CAREFrom £375/year
For routine maintenance, updates, checks and a reliable technical point of contact.
HELP WITH A SINGLE ISSUEQuoted clearly
For urgent fixes, migrations, broken forms, payment problems or troubleshooting an existing site.
CONTINUOUS IMPROVEMENTTailored to your needs
For businesses that want regular development, conversion improvements, integrations and new features.
What you can hand over to us
Support for the site you already have.
Send us the broken form, slow page, failed email, risky update, unfinished feature or hosting problem. You do not need to diagnose it first.
Troubleshooting & recovery
Errors, outages, broken checkout, failed email, API problems, PHP issues, plugin conflicts and unexpected behaviour.
Maintenance & security
Updates, backups, checks, monitoring, security hardening and sensible housekeeping.
Performance improvements
Slow pages, database overhead, image weight, caching, Cloudflare and hosting bottlenecks.
Ongoing development
New features, pages, integrations, reports and incremental improvements as needs change.
1. Tell us what you need help with
Send the URL and describe what you can see. Screenshots or error messages help, but you do not need to diagnose the problem yourself.
2. We inspect the environment
We inspect whatever is relevant to the fault, including code, hosting, DNS, logs, plugins, APIs, payment settings and external services.
3. We fix and verify
We aim to address the underlying cause, test the affected journey and highlight anything else that needs attention.
4. We can stay involved
Help with a single issue is fine. If you prefer, ongoing care means future changes are handled by someone who already understands the site.
Examples of ongoing support
Different websites need
different kinds of care.
A global organisation, an established publication and a busy music site have very different pressures. The common need is the same: safe changes, reliable help and someone willing to take responsibility for the technical side.
ONGOING WEBSITE SUPPORT
End Ecocide on Earth
Supporting an international environmental justice website where stability, forms, updates and content in multiple languages need dependable technical care.
Focus: maintenance · compatibility · forms · hosting support
CONTENT WEBSITE SUPPORT
Mondo Mulia
Supporting an established food, coffee, travel and lifestyle publication where a large archive, imagery and regular publishing all need to keep working smoothly.
Focus: WordPress · content longevity · performance · updates
PUBLISHING WEBSITE SUPPORT
Already Heard
Supporting a busy UK alternative music publication where new content, media, plugins and traffic can put constant pressure on WordPress and hosting.
Focus: stability · performance · hosting · troubleshooting
Already working with an existing site?
You do not have to have started the project with us.
We can take over a site built by another freelancer, agency or internal team. If the current platform is worth keeping, we will work with it rather than pushing you into an unnecessary rebuild.
WP
WordPress
Themes, plugins, Elementor, WooCommerce, custom PHP and maintenance.
M2
Magento / ecommerce
Store fixes, upgrades, catalogues, checkout and custom functionality.
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Custom builds
PHP, CodeIgniter, JavaScript, React, Node and existing bespoke codebases.
Questions people usually ask before handing us access
What you probably want to know first.
If you are not sure whether the problem is something we handle, send it anyway. A quick look is often enough to work out the sensible next step.
Yes. We regularly inherit existing sites. We first understand the current setup and risk before making changes.
No. Support can start as a single issue. Ongoing support is useful when you want maintenance, improvements and a developer who already knows the site.
Yes. We can help with hosting, DNS, SSL, Cloudflare, migrations and diagnosing issues that cross between the application and server.
Absolutely. Many support relationships naturally become ongoing development as the business finds new things it wants the website to do.
Need someone to take a look?
Send us the site and tell us what is wrong.
We will take it from there.
A URL, a short description and any error message you have is enough to get the conversation started.